Click & Collect Policy

At Ongar DIY Store, we aim to make shopping as convenient as possible with our Click & Collect service. Simply place your order online and collect it from our store at a time that suits you.

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How Click & Collect Works

1. Browse our products online and add your chosen items to your basket.

2. Complete your purchase and select Click & Collect at checkout.

3. Once your order has been prepared, you will receive an email confirming that it is ready for collection.

4. Please wait for this confirmation before visiting the store.

Collection Times

Most orders are ready for collection within 1 to 2 working days, subject to stock availability. During busy periods, preparation times may be slightly longer.

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Collecting Your Order

When collecting your order, please bring:

• Your order confirmation email.

• A valid form of photo identification.

• The payment card used for the purchase (if requested for verification).

If someone else is collecting on your behalf, please contact us before collection so we can arrange this. The person collecting may be asked to provide identification and your order confirmation.

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Collection Period

Orders will be held for 7 days from the date you receive your collection notification.

If your order has not been collected within this time and you have not contacted us, we may cancel your order and process a refund using your original payment method.

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Stock Availability

While we make every effort to maintain accurate stock levels, occasionally an item may become unavailable after an order has been placed. If this happens, we will contact you as soon as possible to discuss an alternative product or arrange a refund for the unavailable item.

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Order Changes and Cancellations

If you need to amend or cancel your order before collection, please contact us as soon as possible. Once your order has been prepared or collected, changes may no longer be possible.

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Damaged or Incorrect Items

Please inspect your order when collecting it. If you believe an item is incorrect, damaged or missing, please notify a member of staff immediately or contact us as soon as possible after collection.

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Contact Us

If you have any questions about our Click & Collect service, please get in touch with our team. We are always happy to help.