Refunds, Returns and Exchanges Policy

We want you to be satisfied with your purchase. If an item is found to be faulty or damaged, please return it to us together with proof of purchase.

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Refunds are not provided. Instead, at our discretion and subject to your statutory rights, we will offer one of the following remedies:

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1. A like-for-like replacement of the same product; or

2. A store credit equal to the value of the item, which can be used towards future purchases.

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To qualify for a replacement or store credit, items must:

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• Be returned within 30 days of purchase.

• Be accompanied by a valid receipt or proof of purchase.

• Not have been damaged through misuse, neglect, improper installation, or normal wear and tear.

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Special order items, clearance products, cut-to-size materials, mixed paint, and bespoke products cannot be returned unless they are faulty.

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This policy does not affect your statutory rights under applicable consumer protection legislation.